Product Update June 2026: Failed Transfer Notifications, Q2 Payment Confirmation And Smarter Debit Card Checks
Neural Payments June 2026 release notes: configurable failed transfer notifications, a payment confirmation step for Q2 institutions, refunds to the original card and improved debit card eligibility checks.
Our June 2026 production release adds new controls for institutions, a confirmation step for Q2 banks and credit unions, and several fixes that make sending money smoother for members.
Platform Enhancements
Failed Transfer Notifications
Institution administrators can now configure failed transfer notifications directly in the Admin Portal. When enabled, senders receive an email for every transfer that is cancelled, expired or stopped by a Fraud Rule, so nobody is left wondering where their money went. The setting is available to all institutions on the Admin > Branding - App page.
Partner Updates
Q2: Payment Confirmation Page
Q2 institutions can now add a confirmation page to the send flow. Before a transfer is submitted, the sender reviews the recipient details and dollar amount and confirms they are correct. It is a simple final check that helps prevent mistaken payments.
This feature depends on an associated deployment at Q2. Once it is complete, contact onboarding@neuralpayments.com to enable it for your senders.
Issue Resolutions
- Refunds to the original card. Refunds now always return to the card used for the original transfer, rather than a member’s default card. This applies platform-wide.
- Android email validation. Fixed an issue where Android autocomplete added a trailing space to email addresses, which caused login and registration failures for some members.
Technical Maintenance
- Smarter debit card eligibility checks. Improved validation for Direct to Debit transfers makes card checks more accurate for off-network debit cards. Fewer transfers fail at the eligibility step, and recipients can try a different debit card if the first one is not eligible.
- Infrastructure upgrades. Routine backend dependency upgrades improve platform stability and security, along with more reliable automated data processing and groundwork for upcoming Data API functionality.
Questions about this release? Contact support@neuralpayments.com, or see how the Fraud Rules Engine and P2P work.
Frequently Asked Questions
What changed in the Neural Payments June 2026 release?
The June 2026 release added configurable failed transfer notifications, a payment confirmation page for Q2 institutions, refunds to the original card, an Android email fix and more accurate debit card eligibility checks.
How do I turn on failed transfer notifications?
Institution administrators can enable them in the Admin Portal on the Admin > Branding - App page. When on, senders receive an email for cancelled, expired and fraud-rule-failed transfers.
How does a Q2 institution enable the payment confirmation page?
The confirmation step depends on an associated Q2 deployment. Once that is complete, contact onboarding@neuralpayments.com to enable it for your senders.
