Zelle® App is Going Away – Here’s What You Need to Know
Starting March 31, 2025, the Zelle mobile app will no longer be available. If you’ve been using Zelle outside of your Credit Union's app, this change means you’ll need another way to send and receive money.
The good news? Most people already have a fast, secure, and easy way to move money that embeds into their mobile banking app with Neural Payments. Learn more below!
You mobile banking provider likely has Neural Payments available for your mobile banking app. This gives you the same convenience of sending money quickly and securely—without downloading anything new.
- Instant Transfers – Send and receive money in real time, directly from your banking app.
- More Ways to Pay – Send funds to debit cards, Venmo, PayPal and coming soon, even Zelle.
- Stronger Security – Advanced fraud protection helps keep your transactions safe.
- No Additional Sign-Ups – Everything is integrated into your current mobile banking platform.
With Neural Payments it's easy to start sending and receiving money.
- Log into your Credit Union mobile app.
- Navigate to the "Send Money" section.
- Enter the recipient’s email, phone number, or bank details.
- Choose the amount, add an optional note and send—it’s that simple!
With Neural Payments' robust payments technology, your recipient doesn’t need to be a member of your Financial Institution to receive money. They’ll have the flexibility to choose how and where they want their funds deposited.
Interested to see how other industry titans are using Neural Payments?
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FIS Financial Technology
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Q2 Digital Banking
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Huntington Bank
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American Airlines Credit Union
FIS offers Neural Payments to enable payment flexibility
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A new payment option gives Q2 customers the edge
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Why Huntington Bank choses payment flexibility
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How one Credit Union is putting payment power into their customer's hands
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What You Need to Know About This Change
What happens to my Zelle account after March 31?
If you’ve been using the standalone Zelle app, your account will no longer be able to send or receive money. You’ll need an alternative.
What will happen to my pending payments after March 31st?
If the recipient has not enrolled with Zelle, they will receive an email or text notification letting them know that a payment is on the way. The notification will guide them through a few simple steps to complete their enrollment. Recipients who aren't enrolled with Zelle will have until January 8th to do so. If they do not accept their payment within 14 days, the payment will expire, and the funds will be returned to your account.
Do I need to sign up for Neural Payments outside of my mobile banking app?
No. If Neural Payments is already in your mobile banking app, our payment functionality is already built in—just log in with your banking or credit union credentials and start sending money.
Can I still send money to people who used Zelle, but aren't members of my Credit Union?
Yes! With our payments feature, you can send money to anyone, even if they use a different bank or peer to peer payments app. Your recipient can choose to receive their funds through their bank account, debit card, Venmo, PayPal, or Zelle (coming soon).
Is this service secure?
Yes. Our payments tool has fraud prevention built into every transaction and operates within your Credit Union's secure banking environment. Your money stays protected no matter where you're sending it.